Solving Holiday Woes
Holiday planning is a mix of gathering information from multiple channels, talking to several service providers and constantly turning into device to plan and pay for small things. Ever thought how relaxed a traveler will be if all the answers are provided at one place without any hassle?
Welcome to Escapenfly where we are solving real time complex problems and building the biggest holiday eco-system.
Travel Executive -Sales & Operations team
Experience: 0-3 yrs
Job Location :Mohali
Job Roles & Responsibilities
· Key Responsibilities: TC assist clients in booking a holiday package of their choice. The role demands sales and operations for Fixed Departures/ Group Packages in Europe and other long haul destinations. In this role, you will help provide quotes to find the best value options available and make bookings for transport, accommodation, sightseeing activities and other travel related activities a client may need. Handling traveller queries and taking travel requirements Understand clients requirement and offer packages accordingly Coordinating with operations team. Handling operations/sales for outbound tour enquiries (Understanding of European destination is preferred) Create bookings / reservations for customers, Prepare itineraries, tour costing, hotel booking and customization of international / outbound tour packages Providing excellent customer service experiences - Taking care of any customer escalation post booking and helping with appropriate resolution Assisting clients with visa processing, flight ticketing and pre-trip formalities Post sales file operations, Invoicing Achieve the assigned sales targets Responsible for generating revenue for the company. Responsible to ensure that the tour is operated smoothly
Required Skills
· Desired Skills and Experience: Excellent communication and interpersonal skills is must Have passion for Sales and customer service is must Experience in Own sales in Fixed departure packages in Europe is a big plus Knowledge of Online booking of flights, hotels, etc. preferred but not a constraint Good knowledge of major international travel destinations preferred but not a constraint Must have knowledge of world geography, hotels & airport preferred but not a constraint Candidates from travel / Airlines / Hospitality industry will be preferred
Good to have
· Graduation/Post Graduation in Travel &Tourism
