Privacy Policy
EscapeNFly ("we", "us") operates escapenfly.com and our AI travel planning assistant, Maya, available on this website and WhatsApp. This policy explains what information we collect, how we use it, and your rights regarding it.
What we collect
- Information you give us directly: your name, phone number, and details about your trip (destination, travel dates, number of travellers, budget) when you chat with Maya or contact us.
- Conversation content: the messages you send to Maya, so we can understand your trip and connect you with the right EscapeNFly consultant.
How we use it
- To have a useful conversation about your trip and give relevant guidance (visa requirements, budget estimates, destination advice).
- To connect you with an EscapeNFly travel consultant who can prepare a detailed itinerary and quotation.
- To maintain a record of your enquiry in our customer relationship management (CRM) system, so you don't have to repeat information across conversations or visits.
Who we share it with
We do not sell your personal information. To operate our service, some information is processed by:
- Anthropic (the AI provider powering Maya's conversation) — processes your messages to generate responses.
- Our cloud database provider — securely stores your enquiry and conversation data.
- WhatsApp Business API providers — if you contact us via WhatsApp.
These providers act on our behalf and are not permitted to use your information for their own purposes.
Cookies and local storage
Our website uses your browser's session storage to keep your conversation with Maya continuous while you have the page open — this is not a tracking cookie and is cleared when you close the tab. We do not currently use advertising or analytics tracking cookies. If this changes, this policy will be updated.
How long we keep it
Active conversation memory is generally retained for 24 hours to keep a conversation coherent. If your enquiry becomes a lead in our CRM (for example, once you share contact details), that record is retained as part of our normal business records, consistent with how any travel agency maintains customer and booking history.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We'll respond as quickly as we reasonably can.
Contact us
EscapeNFly, SCO 4, Second Floor, Sector 27C, Chandigarh 160019
Phone/WhatsApp: +91 98517 39851
Changes to this policy
We may update this policy as our services evolve. The "last updated" date at the top will always reflect the most recent version.